Both guys so professionals and friendly I will love to work with them thx
Response from John the Plumber:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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Response from John the Plumber:
We are so glad to hear that you had a good experience.
Overall Experience
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Price
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Overall Experience
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Overall Experience
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They ripped out and destroyed my dishwasher looking for a leak that was not behind the dishwasher.
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The plumbing is repaired. We h boy I have hot water without leaking into the floor. But I’ve lost a dishwasher. it was older, but it still worked fine. I told them they couldn’t get it out. They ripped out even though when their hole wasn’t even behind it. There’s dust in mess and holes everywhere that I have to repair. My cabinet was chipped piece left on the floor I found so I can glue it back on myself. Part of the cabinet was damaged. Not sure how that’s gonna get fixed. I understand that they’re not supposed to repair, but they shouldn’t be making more holes in necessary. The initial person that came out made me feel like once they got started. It was like no way of not using them because I would have to pay anyway the girl on phone said that I had no charge for them to come out, the experience was OK as far as the service of the people Kyle and Michael were fantastic, personable and polite. The supervisor guys more as a matter fact which is OK you’re not here for your personality. They gave me a break on the price for the Plumbing job but they weigh overcharged me on the finding of the leak. Mostly detection companies charge $450 not 1000 since I told him exactly where it was. I guess that’s how people get treated when they’re older single women and don’t have any recourse.
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Although the job at hand was completed, the price does not reflect how the job was left. I was told in order to change my valve box, the plummer would need to cut through the wall and it would leave a hole. I didn’t expect such a huge hole. I was quoted less from another company but went with this one people of the time convenience in my schedule.
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Jake was very friendly, knowledgeable, and professional. He is definitely and asset to your company!
Response from John the Plumber:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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The service and the technician were excellent. I was very pleased with John the Plumber experience. I have no idea price wise, I am assuming fair in regards to pricing of the day.
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The technician that came to my home regarding my plumbing issues was respectful and courteous. He waited while I went to get them money and was nothing but kind. I would highly recommend him.
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I was a bit shocked at the cost but Adam was a pleasure to have here. He did a great job and found an issue I didn’t even know I had. He is surely an asset to the company.
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We arrived at the home of Rene, who is a team member from our office, to diagnose a reported backup. We accessed the cleanout located on the side of the home and ran our cable. The line was blocked, indicating a mainline stoppage. We then ran the sewer inspection camera through the line and confirmed the issue was due to heavy root intrusion located past an offset in the city’s section of the line. We attempted to run the root chopper to clear the blockage, but due to the offset, we could not get the machine to pass through into the city’s portion of the pipe. We contacted the City of North Lauderdale, and they stated they would send a crew out to inspect the issue. No further clearing was attempted, as the blockage is within city responsibility. ⸻ • Ran K60 through the main cleanout in attempt to clear the line • Ran sewer camera to confirm the cause of the stoppage
Upon arrival, customer had an annual membership visit. Upon inspection we did notice a few things that needed to be updated/ corrected. In the bathroom the emergency stop to toilet as well as supply line will need to be updated. The supply line had a plastic connection and we suggested to change to a stainless steel connection with new supply valve. Underneath lavatory sink both emergency stops were old style multi turn valves that will need to be updated to a 1/4 turn shut off. The drain was an accordion drain at an incorrect application. We suggested to update and correct offset. In the kitchen there are 4 emergency shut offs with a tap valve on the cold side. We recommend to remove tap valve due to gasket failing in the near future, and to replace 4 emergency stops with two dual emergency shut offs with a 1/4 turn shut off. Estimates provided for repairs Thank you for using JohnThe Plumber -Shane
This estimate is for a Rheem 50 gal medium water heater with electrical disconnect switch. On arrival property manager reached out to us to collect an estimate for a water heater replacement. We established what was needed as well as provided permit due to certain code violations. After following us up with customer the day after since tenant was only there at the time, he approved estimate in which as of today we have fulfilled scope of work and installation with up to code compliant connections. Final payment and signatures will be collected by John the Plumber service reps tomorrow through the phone.
Job Site Review – Shower Valve & Main Shutoff Assessment Technician Notes: During diagnostic on site, confirmed the shower valve was inoperable — water could not be shut off via the existing valve due to advanced deterioration and non-identifiable cartridge (likely discontinued model). Based on inspection and current code requirements, valve replacement is necessary. Advised full removal and installation of a Moen pressure-balanced shower valve, complete with a stainless steel repair plate to ensure proper finish and function. While inspecting the home’s water supply system, I observed the existing main shutoff valve is a gate valve, which presents a high risk of failure due to internal stem corrosion and seizure. Per best practices and modern plumbing standards, I recommended upgrading to a full-port 1/4-turn brass ball valve for reliable and long-term shutoff control. Estimate issued includes: Removal of existing shower valve and install of new Moen unit Repair plate to ensure se
Owner-tenant-property managers scenario Property manager called regarding a water heater replacement, when we arrived we evaluated heater and the surroundings of heater and while doing so the tenant disclosed that the city is strictly enforcing customer to address code violations. The scope of work includes a new 50 gallon 4500 watt Rheem water heater in pan with electrical disconnect switch and permit. Property manager was contacted and needs to run estimates by actual landlord who is overseas and will get back to us tomorrow morning. Will follow up.
This job is for Renee in the office we provided and installed two wolverine brass Quarter turn hose bibs.
Renee had issues with her sewer system. Jason and I accessed roof and made our way to the back bathroom vent. We ran 65 ft of camera. Drain had no obstructions. There was only one belly of water about 2 feet long where the clean out is. We ran multiple flush test from both fixtures and water was flowing efficiently. There was no need for snaking the line. Drain flowing efficiently
Upon arrival, customer showed us where the heater was in her storage closet outside we ran test on elements and thermostats top upper element and upper thermostat are shot. Will you reset it thermostat then it re-chirped so customer is aware that we will need to reschedule and come back out with the right material to restore her with hot water. Customer is aware.
Upon arrival to the location, I met with Ana, Carlando was not present at the moment. She explained she had some work done recently in the home, and they had to shut down the main valve and after they turned the main back on, they just haven’t been getting any hot water. She also stated she flipped the breaker in and off a few times but nothing changed. I told her I’ll check to see if you’re getting any power to the unit. It turns out she’s not getting power to the water heater, nor to the wall connection. When I looked at the breaker, I noticed it was a 20 double pole amp, which should be a 25 amp for a 4500 watt unit. I explained to Ana the situation, and she said it made sense because from the beginning they would run out of hot water, and it would never stay hot enough, just warm. I advised her she would need to get an electrician to change out the circuit breaker.
During diagnostics test, it was determined that the handle in the valve is seized inside of shower diverter manifold customer is requesting an estimate to change out manifold to a conversion kit. All parts and labor comes with one year, no hassle warranty. JTP is not responsible for any damage to tile due to converting shower valve.
Mitigate and diagnose, shower handle and valve issues in master shower. If customer agrees to do the repair 50% of this estimate will be credited towards the repair. Sold mowen conversion customer requested 8am start Monday morning
Upon arrival customer needs a dishwasher, kitchen faucet, tubular drain, garbage disposal, emergency stops, and an AAV installed. Estimate provided customer needs to have kitchen finished in order for installation of materials. Thank you for calling John The Plumber
Upon arrival customer had a leak under kitchen sink. Further inspection, waste arm is higher thank garbage disposal drain so it is fighting itself to drain. We did replace 90 on garbage disposal and installed p trap. Tested for proper functionality, operating as it should. Thank you for calling John The Plumber -Shane
Upon arrival tankless water heater Eemax, was not getting power. Further diagnosis we called manufacturer and spoke with technical support. They had us send a picture of installation. We then removed faceplate to show wiring to unit and the electrical as well as installation was correct. Unfortunately at this time the technical support representative advised us that an electrical will have to diagnose power issue to unit. Thank you for calling John The Plumber. -Shane
